Seeing an Mail client error when accessing SOLIDWORKS PDM eDrawings Preview?

Recently, we have seen reports that users see an outlook mail error sometimes when attempting to use the edrawings preview functionality in SOLIDWORKS PDM.  You may be wondering why eDrawings is referencing a mail client.  It is because there is functionality in eDrawings to send the file to others.  This function relies on Microsoft Messaging Application Program Interface (MAPI).

Here is the error you may see:

"Either there is no default mail client or the current mail client cannot fulfill the messaging request…"

Emailimage

 

According to the Microsoft Knowledge Base, It is possible that a corrupt registry is causing the error.  For information about how you may be able to resolve this issue, click the link and follow the steps outlined in the Microsoft Knowledge Base article 813745. 

Click link to access Microsoft article: https://support.microsoft.com/en-us/kb/813745

For more information on PDM products and services, visit the InFlow website at www.inflow-tech.com.

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